Cancellation and Refund Policy

Community Member access is free. Contributor and Identifier paid memberships are not currently available, and Still Mill™ is not collecting membership payments. Institution arrangements require a separate written agreement or order. The future-payment rules below become operative only when paid memberships are activated and the checkout page presents them before purchase.

When paid memberships begin, available plans may be billed monthly or annually and will automatically renew for the same billing interval until canceled, unless the checkout page expressly states otherwise. Before purchase, Still Mill will clearly display the price, billing interval, renewal terms, material restrictions, and how to cancel. Taxes may be added when required.

By purchasing a paid membership, you authorize the applicable payment processor to charge the disclosed amount at purchase and at each renewal until cancellation. Renewal occurs on or near the corresponding day of each billing period. If a payment fails, access may be limited or suspended while we retry or request updated payment information.

You may cancel a future paid membership at any time through the account billing controls or, if those controls are unavailable, by emailing sce@thesynergyexperience.co. Cancellation stops future renewal charges. Unless law or the checkout terms require otherwise, access continues through the end of the already-paid billing period.

Cancel before the renewal date to avoid the next charge. Deleting an application, abandoning an account, losing a role approval, or ceasing to use the Service does not by itself cancel billing.

The first purchase of a paid Contributor or Identifier membership is eligible for a refund if the member sends a request within seven calendar days after the initial charge. The request must identify the account and transaction and be sent to sce@thesynergyexperience.co. If approved, the refund will be returned through the original payment method. Processing time depends on the payment provider and financial institution.

This seven-day voluntary refund applies only to the initial membership purchase for that account and plan. It does not restart after changing billing intervals, upgrading, downgrading, canceling and repurchasing, or creating another account.

Except when required by law or expressly stated at checkout:

• renewal charges are nonrefundable;
• partially used monthly or annual periods are not prorated or refunded;
• unused time, inactivity, failure to cancel, or loss of role approval does not create a refund right;
• institution fees are governed by the applicable written agreement; and
• donations, if offered, are not membership purchases and are nonrefundable except for processing error or as required by law.

We may provide a refund, credit, or extension in our discretion for duplicate charges, confirmed technical billing errors, or material service unavailability. A discretionary accommodation does not change this Policy for other cases.

If an account is suspended or terminated for fraud, abuse, infringement, security violations, or another material policy violation, fees are nonrefundable except where law requires otherwise. Cancellation or refund does not require Still Mill to delete contributed photographs, research history, transaction records, or legally retained information.

We may change future pricing or plan features. A change will not alter an already-paid period. We will provide legally required notice before a new price applies to a renewal and obtain consent when required.

Contact sce@thesynergyexperience.co before initiating a charge dispute so we can investigate. This request does not waive any right to dispute a charge through your financial institution. Fraudulent chargebacks or payment misuse may result in account restriction.

Nothing in this Policy limits refund, cancellation, cooling-off, or consumer rights that cannot lawfully be waived.

Cancellation and refund requests should be sent to sce@thesynergyexperience.co with “Cancellation” or “Refund Request” in the subject line.